Returns – Refunds
Geelong Candle Co. adheres to the guidelines set in place by CAV.
If you have placed an order you will receive a refund minus 20% restocking fee.
There are no refunds for change of mind. Ie not strong enough, wrong fragrance chosen etc. These are not reasons for a refund and do not make an item faulty.
All items are checked for chips cracks and breakage before purchase. If you find your candle does have a chip/crack etc please make contact within 3 days and we will exchange it for you. You will need to supply images of the damage.
For non candle items – all goods are checked before you leave so please take care not to damage them accidentally. If it’s been broken in transit you will need to work with us to obtain a refund or replacement. You will need to send us photos of the damaged/broken item and where possible return to us.
Electricals come with a 3 month store warranty. If you have issues don’t hesitate to let me know.
Wax products will only be exchanged if deemed faulty. A melt that is the wrong fragrance or not strong enough or to too strong for your liking is not deemed faulty so please choose carefully.
All costs to return an item are to be borne by the purchaser. Once items have arrived safely to GCC. if they are deemed to be faulty after we’ve had the chance to test them you will be issued a credit for shipping the item back to us & either a refund for the item OR a replacement where possible. Please ensure you forward a copy of the shipping documents.